FAQs

How can I contact Vaultoria?

You can email us anytime at info@vaultoriashop.com and our support team will be happy to help you with anything you need.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship directly from our trusted international fulfillment centers to ensure fast processing and reliable delivery.

Can I change or cancel my order?

Because we begin processing orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order.
After this time, changes cannot be made — however, you may still return the order for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed Monday through Friday.
Please allow 1–3 business days for processing, and an additional day for dispatch.
During busy seasons such as Christmas, processing times may be slightly longer.

How long will delivery take?

Delivery times vary based on your location:

  • 7–18 business days for most countries

What if I don’t receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

Prices on our site are tax-free. Depending on your country’s customs laws, you may be charged import duties or taxes when your order arrives. These fees are not covered by Vaultoria.

How do I return an item?

Please contact us at info@vaultoriashop.com with your order number and reason for return, and our team will guide you through the process.

What if the item I received is defective, incorrect, or damaged?

If you receive merchandise that is damaged, incorrect, or missing items, please contact us immediately with:

  • Your order number

  • Photos of the product

  • A brief description of the issue

We will resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are sent to your original payment method.
Credit/debit card refunds typically take 7–10 business days to appear, depending on your bank.
If you haven’t received your refund after this timeframe, please contact your card provider.